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Resut Codes & Call Dispositions

Result Codes & Call Dispositions are labels or codes used to categorize and document the outcome of a call, such as "resolved," "escalated," etc. They can be broken down and reported on so that you can track and monitor how an agent is performace and even how a data set is performing
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.