Improve the experience for both your agents and customers with smart technology. Turn your contact centre into a hub for high-quality customer interactions, consolidating all of your data in one central location. Whether you're starting from scratch, running a small team, or managing multiple locations, we provide reliable solutions that easily fit into your current systems. Our technology is designed to grow with you and improve productivity across your operations.
Find The Right Contact Centre Solution For Your Business.
Faster response times and seamless communication across multiple channels.
Increased Productivity
Automation and AI tools reduce manual tasks, allowing agents to focus on high-priority issues.
Better Performance Tracking
Real-time analytics and reporting to monitor call volumes, agent productivity, and customer satisfaction
Cost Savings
AI intelligently directs customers to the most suitable agent by considering factors such as the customer’s issue and required expertise, the agent’s past interactions with the customer, and the agent’s current availability and workload.
Scalability
AI call centers integrate with customer relationship management (CRM) systems to access comprehensive customer data. This enables the AI to deliver personalised experiences by pulling up previous interactions, purchase history, or service requests.
Our Latest Performance Metrics
of customers say MaxContact is easy to use
96%
average increase in sales revenue
43%
average increase in customer satisfaction
35%
Frequently asked questions
AI call centre software uses artificial intelligence, machine learning, and natural language processing to automate customer interactions. It helps businesses handle inquiries, route calls efficiently, analyse customer sentiment, and improve overall service quality.
No, AI is designed to assist, not replace, human agents. It handles routine inquiries and automates repetitive tasks, allowing agents to focus on complex or high-value interactions. AI and human agents work together to improve efficiency and customer satisfaction.
Yes, AI-powered sentiment analysis can detect emotions such as frustration or satisfaction through tone, word choice, and speech patterns. Based on this data, AI can adjust responses or escalate interactions to a human agent if needed.
AI call centre software can manage voice calls, chat, email, SMS, and social media interactions. It can answer FAQs, guide customers through troubleshooting steps, and provide self-service options.
No, most AI call centre solutions are designed to integrate seamlessly with your existing CRM, ticketing systems, and communication platforms, ensuring a smooth transition and minimal disruption.
AI systems follow strict security protocols, including encryption and compliance with data protection regulations like GDPR. They ensure customer data is stored and processed securely.
AI reduces operational costs by automating repetitive tasks, reducing the need for large agent teams, and improving efficiency. It also enhances customer satisfaction, leading to higher retention and revenue growth.
Yes, AI solutions are scalable and can be tailored to businesses of all sizes. Small businesses benefit from AI by reducing overhead costs while providing high-quality customer support.
What else do we offer?
Other Solutions Available
Check out what other solutions are available within MaxContact and how they can help grow your business.
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.
