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AMD (Answer Machine Detection)

AMD (Automatic Message/Answering Machine Detection) is a system that identifies and filters out answering machines from live calls in call centers. It allows agents to only deal with customers and not voicemails.

Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.