<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=3151120948505270&amp;ev=PageView&amp;noscript=1">

Canned Response

A canned response is a pre-prepared or scripted message used in customer support to provide consistent and efficient replies to common queries. Its allows the agent to respond quicker to customers without having to type out sentences. There will be shortcuts that have been pre configured.