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Canned Response

A canned response is a pre-prepared or scripted message used in customer support to provide consistent and efficient replies to common queries. Its allows the agent to respond quicker to customers without having to type out sentences. There will be shortcuts that have been pre configured.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.