Industry-leading Predictive Dialler Software
What is a Predictive Dialler?
Predictive dialler software that improves customer engagement, while allowing staff members to speak with customers and not voicemails.
Our AI technology has been built with productivity at the forefront.
Investing in Predictive dialler software has a lot of benefits that help both staff members and the business in multiple ways. The ability to make more calls, have a greater connection rate, and full transparency of reports, all while saving money and increasing productivity.
What are the features of a Predictive Dialler?
A Predictive dialler makes the calls for you, so reduces the need for manual dialling and the downtime that comes with it. Based on the parameters set, it will work out who needs to be called and then schedule in a call back when the time comes.
Being a predictive dialler, the calls do come through quicker so the downtime between calls is reduced, also resulting in higher staff productivity. You can set a fetch amount of calls that the system has ready to dial so you can slow the numbers or calls down, or speed up as and when required.
Large Data Lists
Being able to make more calls helps with getting through bigger lists quicker. The more staff members you have on at one time, the system will recognize this and ensure that the lists are called in the most productive way.
With Voicemail detection turned on, only live calls will be placed to your staff. This will help with productivity and efficiency.
How It Works
Staff Members can log in anywhere as the System is web-based.
Your Staff member selects the campaign they are working on and the calls are ready to be placed.
The dialler will start calling a batch of numbers, based on the number of staff members logged in. Only live calls will be placed to team members.
Voicemails and failed calls will not be placed with staff and a call will be attempted another time.
The Benefits of a Predictive Dialler
Increased Agent Productivity
Minimising the downtime between calls will help increase call volumes and connection rates. The system will only feed the live calls through and allow staff to maximise their time.
Get through lists quicker
When you are running a large campaign, you can get through lists quicker as it can dial more people at one time.
Increased Connection Rate
With the system dialling automatically, your team will only ever receive the live calls meaning their connection rates will increase.
Why Trust Us?
Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.
Potentially. Our team have done many integrations with custom software. The first stage is to start a conversation to see what can be achieved.
All of our integration work is carried out by our in-house development team.
Does your Contact Centre Platform measure up?
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.