When a customer starts a call, the AI assistant answers, understanding natural speech and intent. It processes the query using natural language processing (NLP) and machine learning to provide accurate, context-aware responses. If the AI detects a complex issue or customer frustration, it seamlessly transfers the call to a human agent for further assistance. Over time, the AI continuously learns from interactions, improving its accuracy and delivering even smarter responses
Conversational Voice AI Software
Deliver outstanding customer service with Conversational Voice AI assistants that will change the way you do business.
What is Conversational Voice AI?
Our Conversational Voice AI will use existing materials, such as Knowledge Base Systems, websites, and scripted answers, to provide answers and feedback to customers. We use advanced techniques, such as Natural Language Processing (NLP) and Natural Language Understanding (NLU), to analyse and understand the intent and meaning behind sentences so that our Conversational Voice AI assistants can understand and engage with your customers. Unlike traditional Interactive Voice Response (IVR) systems, Conversational AI understands speech patterns, intent, and sentiment, providing intelligent, context-aware responses.
It can handle a wide range of interactions, including:
✔️ Processing transactions
✔️ Scheduling appointments
✔️ Troubleshooting issues
✔️ Providing real-time support
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Industries Benefiting from Conversational Voice AI
🔹 Customer Support centres – Automate customer inquiries.
🔹 Sales & Lead Generation – Assist customers with purchases.
🔹 Healthcare – Schedule appointments
🔹 Finance & Banking – Help with account inquiries and transactions.
🔹 Retail & eCommerce – Help customers track orders and process returns.
The benefits of Conversational AI
Faster Resolutions & Reduced Wait Times
Call Centre Software can amass a significant amount of data that can provide key insights into the business. We make it easy for you to view and digest this data.
Improved Efficiency
Improve workforce productivity with AI-driven call routing, automation, and real-time analytics.
Scalability
Reduce operational costs by automating repetitive tasks while scaling support during busy times.
24/7 Availability
Forget about having multiple operating systems and partners. Handle all communications in one, easy to use platform.
Human-Agent Collaboration
AI assists with routine queries, freeing human agents to focus on complex, high-value customer interactions.
Personalisation
AI analyses customer history, preferences, and sentiment to deliver personalised, relevant responses.
How Does It Work?
Voice bots, also known as virtual agents, are AI-powered conversational interfaces that use voice recognition and natural language processing to interact with customers through spoken language. In the context of a contact center, voice bots are used to automate and handle customer interactions over voice channels such as phone calls.
Frequently asked questions
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No, it works alongside human agents by handling routine inquiries and freeing them up for more complex, high-value interactions. This makes things more efficient and offers a more personalised experience to customers.
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Yes, many Conversational Voice AI solutions support multiple languages, allowing businesses to serve a diverse customer base.
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Absolutely. Our AI software complies with industry security and data protection regulations, meaning customer data is handled safely and securely.
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With advanced machine learning algorithms, Conversational Voice AI improves accuracy by learning from interactions, leading to precise and context-aware responses.
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No, but like all software, appropriate training is supplied so that users are skilled in using the software. Our AI software is designed for ease of use, but we also make sure that users are trained to capture an ROI on their investment.
What else do we offer?
Other Solutions Available
Check out what other solutions are available within MaxContact and how they can help grow your business.
Start Using Conversational Voice AI
We are always looking to develop and stay ahead. This has led us to work with many companies on their AI journeys, from an Australian fundraising client who wanted to ensure compliance and respect for their donors to an NSW financial company that used our Virtual Agents to warm up an existing database for appointments via outbound Conversational Voice AI. Don’t get left behind—improve your call centre operations with intelligent automation today!