Outbound
An outbound contact centre is one that is dedicated to making outbound calls to contacts. This is often the case in industries such as sales, fundraising, debt collection and market research. Although the vast majority of calls are outbound they often handle returning inbound calls in what is referred to as a blended environment.
Post by
Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.