<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=3151120948505270&amp;ev=PageView&amp;noscript=1">

Outbound

An outbound contact centre is one that is dedicated to making outbound calls to contacts. This is often the case in industries such as sales, fundraising, debt collection and market research. Although the vast majority of calls are outbound they often handle returning inbound calls in what is referred to as a blended environment.