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Automated IVR

Automated IVR software is commonly used by businesses who want to route customers to the correct departments or who want to give customers the ability to self-serve. The automated IVR combines pre-recorded messages and allows customers to use DTMF tones (their keypad) to enter information.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.