Power - Progressive Dialler
Progressive dialling made simple
What is a Progressive Dialler?
Progressive Dialler software empowers agents to deliver the best results for the business while also delivering the best customer service.
It is the ultimate in one-on-one dialling and empowers teams to work through contacts in an efficient manner.
Diallers are a key component in a call center business and benefit both the business and the staff using the system. Having a sophisticated system available to help generate new and drive existing business can only be a massive positive.
Features of a Progressive Dialler
Instant and automatic dialling
When the leads have been imported into the system and staff are ready to take calls, the dialler will start placing the calls based on the number of staff members available.
Only dials when Staff are ready
Unlike the predictive dialler, the system will only dial leads when a team member is ready. The system will still only deliver live calls but will only place them when a team member is available.
Perfect for existing client base
With the system automatically dialling only when someone is available, it's perfect for calling existing clients/campaigns.
How Does It Work?
Staff log into MaxContact and select the campaign they are calling.
Staff change their status to ready so calls will start to come through.
Calls will only be placed once the team member is ready.
Once call is complete and dispositioned, a new number will begin to dial.
Benefits of using a Progressive Dialler
Get through lists with the knowledge that there will be no dropped calls. Leads will only be dialled once a team member is available.
Scalable software that allows you to move from Progressive to Predictive and from Progressive to Preview, to help maximise the business needs.
Why Trust Us
Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.
Potentially. Our team have done many integrations with custom software. The first stage is to start a conversation to see what can be achieved.
All of our integration work is carried out by our in-house development team.
Does your call centre platform measure up?
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.