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Outbound Calling Software

Give your team the tools to handle inbound and outbound calls with ease. No complex setup, just a computer, headset, and internet connection. Loved by teams, trusted by managers, and ready to scale with you in 24 hours. With our range of predictive dialling functions, you’ll have better conversations more often.

Drive Results with MaxContact’s Outbound Call Centre Software

The unique algorithm of MaxContact’s outbound predictive dialler will drive your business performance, helping you to smash your KPIs and deliver a greater return on investment. Using an auto–dialler will allow you to remove answer machines, no answers, and disconnected numbers from lists, enabling your agents to focus on what they do best-converting more leads for your business.

Book your free trial today!

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Call Centre Software Features

Visibility​

Inbound & Outbound Calling

Easily handle both inbound and outbound calls with our integrated platform, allowing your team to switch between tasks effortlessly. Whether managing customer inquiries or following up on leads, our software ensures smooth operations.

Whatsapp​

Call Routing & IVR

Direct customers to the right agent every time with intelligent call routing. Customisable IVR (Interactive Voice Response) systems allow for quick resolution and improved customer satisfaction by offering self-service options or routing calls based on customer needs.


Communications

Real-Time Analytics & Reporting

Access detailed reports and analytics that provide insights into call centre performance, agent activity, and customer trends. Real-time dashboards allow for immediate action, ensuring your team is always working at its best.

Increase​

Predictive Dialling

Increase agent productivity with predictive dialing that automatically connects agents with the next available lead. This feature reduces downtime and increases the number of meaningful conversations, improving overall call centre performance.

Trust​

CRM Integration

Integrate with your existing CRM system to provide agents with all the customer information they need at their fingertips. Call software integrations make sure that every interaction is personalised and efficient, reducing handle time and improving customer satisfaction.

Multichannel​

Call Recording & Quality Monitoring

Monitor and record calls for training, quality assurance, and compliance purposes. Evaluate agent performance and ensure consistent service standards with automated quality monitoring tools.

Self-serve​-1

Omnichannel Support

Support multiple communication channels, including voice, email, chat, and social media, from a single platform with omnichannel solutions. This allows your team to engage with customers through their preferred channels, improving response times and satisfaction rates.

Adding-features​

Workforce Management Tools

Improve scheduling and resource allocation with integrated workforce management tools. Manage shifts, track attendance, and forecast call volume to make sure your team is always adequately staffed.

Improve Performance with Call Centre Software

  • Handle calls faster - Automated routing and dialling reduce wait times and improve productivity.
  • Improves customer experience - Quick access to caller information helps agents resolve issues quickly.
  • Monitor performance in real time - Live dashboards and reports give you full visibility into operations.
  • Support remote teams - Cloud-based setup lets agents work from anywhere with ease.
  • Scale easily - Add users and features as you grow – no complex infrastructure needed.
  • Stay protected and compliant - Built-in tools help protect data and meet industry regulations.
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Our Case Studies

Chameleon Australia
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View Case Study
Symmetry HR
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Thomas Direct
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Health CX
Healthcx
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Frequently asked questions

Outbound call centre software allows businesses to make calls to customers or prospects for sales, follow-ups, surveys, and more. It often includes features like auto-dialling, CRM integration, and performance tracking.

Inbound call centre software handles incoming customer calls, routing them to the right agents. It supports agents with tools like IVR, call queues, and CRM integration.

Outbound call centre software is used for making outgoing calls, ideal for sales, follow-ups, or surveys and includes features like predictive diallers and campaign tracking to improve agent productivity.

Outbound call centres focus on making outgoing calls to customers or prospects. The process typically involves the following steps:

Lead Generation: The centre gathers a list of contacts (prospects or existing customers) for the campaign.

Dialling: Using automated dialling systems, like predictive diallers, the software calls multiple numbers at once and connects agents when a live person answers.

Agent Interaction: Agents engage with the customer to offer services, conduct surveys, follow up on leads, or handle specific inquiries.

Tracking and Reporting: Real-time analytics and reporting tools track call outcomes, agent performance, and campaign results for continuous improvement.

Follow-ups: Based on customer responses, agents may schedule follow-up calls, log details in CRM systems, or pass leads to other teams for further action.

Preview Dialling: The agent sees the contact details before the system dials the number, allowing them to prepare for the call.

Progressive Dialling: The system automatically dials the next number when the agent is ready, ensuring there’s always a call queued up without excessive waiting time.

Predictive Dialling: The system dials multiple numbers ahead of time based on algorithms that predict when an agent will be available.

Absolutely. Cloud-based outbound software supports remote and hybrid teams, requiring only a computer, headset, and internet connection to get started.

Contact us today!

 

Address
15/8 Fairfax Street, Sippy Downs,
Queensland, 4556.

Aus
1300 570 703

NZ 
0800 197 020

Email
info@maxcontactaustralia.com.au

See how MaxContact can help