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Expert Insight - Alex Harding - Dataphoria

Latest News, Expert Insight

Expert Insight - Alex Harding - Dataphoria

Alex has enjoyed building Dataphoria into a trusted data-driven solutions provider for many successful Australian marketers since 2009.
Daniel Harding

Daniel Harding

6 mins read
Meet MaxContact: Craig Smith

The Team

Meet MaxContact: Craig Smith

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact.
Daniel Harding

Daniel Harding

1 min read
Ways AI is Changing Call Centres

Latest News, Software

Ways AI is Changing Call Centres

Artificial Intelligence (AI) has become a popular topic in the business world, revolutionising various industries, and the call centre sector is no exception. In this article, you will learn about how AI will transform call...
Daniel Harding

Daniel Harding

9 mins read
What is Speech Analytics?

Latest News, Software, Tips

What is Speech Analytics?

As a contact centre manager, you are constantly balancing the pressure to deliver amazing customer experiences with the need to run a smooth operation. It can’t be easy, but that’s where the right technology can make a real...
Daniel Harding

Daniel Harding

5 mins read
Speech Analytics vs Voice Analytics: Which is Better? 

Latest News, Software

Speech Analytics vs Voice Analytics: Which is Better? 

Optimising performance and customer satisfaction are important for all call centres. However, understanding the different technologies and solutions available can take time and effort, which can be off-putting.
Daniel Harding

Daniel Harding

6 mins read
The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...
Daniel Harding

Daniel Harding

7 mins read
What is a Predictive Dialler?

Latest News, Software

What is a Predictive Dialler?

Predictive diallers are advanced tools that improve call centre productivity by automating the dialling process, allowing agents to connect with more customers in less time. These systems use algorithms to predict when an agent...
Daniel Harding

Daniel Harding

4 mins read
A guide to Cloud Based Call Centre Software

Latest News, Software

A guide to Cloud Based Call Centre Software

Cloud Based call centre software can effectively assist groups of all sizes to improve their customer service. By moving all of your call centre operations to the cloud, you can streamline operations, increase productivity, and...
Daniel Harding

Daniel Harding

5 mins read
5 Easy To Use Outbound Call Centre Scripts

Scripts

5 Easy To Use Outbound Call Centre Scripts

Outbound call centre scripts are used by call centre agents to initiate contact with potential customers or clients. This type of call is used across various industries, including sales, marketing, customer service, and...
John Burnett

John Burnett

8 mins read