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Expert Insight - James Witcombe - SMAART Recruitment

Latest News, Expert Insight

Expert Insight - James Witcombe - SMAART Recruitment

James Witcombe, Director at Smaart Rectuitment, joins us as this months industry expert. With a distinguished career in recruitment, and a focus on contact centres, there is no one better placed than James to dive into the...
Daniel Harding

Daniel Harding

4 mins read
The Ultimate Guide to Omnichannel Call Centres

Latest News, Software

The Ultimate Guide to Omnichannel Call Centres

The way consumers interact with businesses online has changed considerably over the last decade, and companies must adapt to stay competitive. Modern consumers use multiple channels throughout their customer journey, expecting a...
Daniel Harding

Daniel Harding

7 mins read
What is Call Centre Monitoring and Why is it Important?

Latest News, Software

What is Call Centre Monitoring and Why is it Important?

Elevating Customer Service through Effective Call Centre Monitoring
Daniel Harding

Daniel Harding

5 mins read
Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...
Daniel Harding

Daniel Harding

5 mins read
How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...
Daniel Harding

Daniel Harding

5 mins read
How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...
Daniel Harding

Daniel Harding

6 mins read
Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...
Daniel Harding

Daniel Harding

6 mins read
Why IVR Automation Is Essential

Latest News, Software

Why IVR Automation Is Essential

In an increasingly digitised world, where customer expectations are at an all-time high, businesses are turning to Interactive Voice Response (IVR) automation as an essential tool to revolutionise their customer service...
Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Nell Sanderson - McGirvanmedia

Latest News, Expert Insight

Expert Insight - Nell Sanderson - McGirvanmedia

Nell Sanderson, Creative Director at McGirvanmedia, joins us as this month's Expert Insight guest. Nell, along with the team at Mcgirvanmedia are experts in the audio solutions industry and have worked with some of the largest...
Daniel Harding

Daniel Harding

5 mins read