<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=3151120948505270&amp;ev=PageView&amp;noscript=1">

Check Out The Latest News

Discover the latest new from the MaxContact blog

From the blog

Q1 Road Map 2023

Latest News

Q1 Road Map 2023

Last Quarter New Functionality Multi Factor Authentication
John Burnett

John Burnett

5 mins read
Top Four Examples Of Customer Experience Strategy

Tips, Resources

Top Four Examples Of Customer Experience Strategy

The customer experience field is undergoing a huge transformation, driven by advances in technology and shifts in consumer behaviour.
John Burnett

John Burnett

9 mins read
Best Fundraising Call Centre Script Examples

Scripts, Industries

Best Fundraising Call Centre Script Examples

Fundraising calls have a success rate of 25%, compared to cold calling, which lands 2% of the time. For every four donors, you call, at least one will happily support your cause and donate money.
John Burnett

John Burnett

8 mins read
How to Start a Call Centre for Your Business

Tips

How to Start a Call Centre for Your Business

Starting a call centre for your business can be challenging as it requires careful planning and implementing several strategies. Yet, to deliver quality customer experiences and aid the growth of your business, starting a call...
Daniel Harding

Daniel Harding

8 mins read
Debt Collection Call Script Examples

Scripts, Industries

Debt Collection Call Script Examples

Debt collection calls can be awkward if your call agents handle them in such a way that your client feels cornered! Fortunately, such calls can be dealt with strategically with advanced scripting tools. Using a customised debt...
Daniel Harding

Daniel Harding

5 mins read
Top 10 KPIs and Metrics for Call Centres

Software, Tips

Top 10 KPIs and Metrics for Call Centres

Daniel Harding

Daniel Harding

8 mins read
How Do Predictive Diallers Work?

Software

How Do Predictive Diallers Work?

Predictive diallers are among the most effective auto-dialler tools in a call centre's arsenal. They allow agents to make more calls in less time, leading to more sales and better customer service.
Daniel Harding

Daniel Harding

6 mins read
Call Centre KPI Benchmarks: The Industry Standards

Resources

Call Centre KPI Benchmarks: The Industry Standards

Behind the scenes at many companies across many industries, call centres are the engines that drive excellent customer service outcomes. Providing a personalised, one-on-one experience for clients is very important, but staffing...
Daniel Harding

Daniel Harding

5 mins read
Auto Diallers: Everything You Need to Know

Software, Tips

Auto Diallers: Everything You Need to Know

Automatic diallers automate the outbound calling processes of your call centre to save money and time. An auto dialler is a piece of software that will automatically dial contacts in a list when dialler agents make outbound...
Daniel Harding

Daniel Harding

6 mins read