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How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...
Daniel Harding

Daniel Harding

5 mins read
How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...
Daniel Harding

Daniel Harding

6 mins read
Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...
Daniel Harding

Daniel Harding

6 mins read
Why IVR Automation Is Essential

Latest News, Software

Why IVR Automation Is Essential

In an increasingly digitised world, where customer expectations are at an all-time high, businesses are turning to Interactive Voice Response (IVR) automation as an essential tool to revolutionise their customer service...
Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Nell Sanderson - McGirvanmedia

Latest News, Expert Insight

Expert Insight - Nell Sanderson - McGirvanmedia

Nell Sanderson, Creative Director at McGirvanmedia, joins us as this month's Expert Insight guest. Nell, along with the team at Mcgirvanmedia are experts in the audio solutions industry and have worked with some of the largest...
Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Alex Harding - Dataphoria

Latest News, Expert Insight

Expert Insight - Alex Harding - Dataphoria

Alex has enjoyed building Dataphoria into a trusted data-driven solutions provider for many successful Australian marketers since 2009.
Daniel Harding

Daniel Harding

6 mins read
Meet MaxContact: Craig Smith

The Team

Meet MaxContact: Craig Smith

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact.
Daniel Harding

Daniel Harding

1 min read
Ways AI is Changing Call Centres

Latest News, Software

Ways AI is Changing Call Centres

Artificial Intelligence (AI) has become a popular topic in the business world, revolutionising various industries, and the call centre sector is no exception. In this article, you will learn about how AI will transform call...
Daniel Harding

Daniel Harding

9 mins read
What is Speech Analytics?

Latest News, Software, Tips

What is Speech Analytics?

As a contact centre manager, you are constantly balancing the pressure to deliver amazing customer experiences with the need to run a smooth operation. It can’t be easy, but that’s where the right technology can make a real...
Daniel Harding

Daniel Harding

5 mins read