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How to Set Up Interactive Voice Response

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How to Set Up Interactive Voice Response

IVR is popular for customer service use cases, and will often start most voice interactions via a...
Top 20 Words and Phrases for First Call Resolution

First call resolution (FCR) is one of the most important measures of customer service success. It...

View all posts →

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Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Set Up Interactive Voice Response

IVR is popular for customer service use cases, and will often start most voice interactions via a...
Top 20 Words and Phrases for First Call Resolution

First call resolution (FCR) is one of the most important measures of customer service success. It...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

How to Set Up Interactive Voice Response

IVR is popular for customer service use cases, and will often start most voice interactions via a...
Top 20 Words and Phrases for First Call Resolution

First call resolution (FCR) is one of the most important measures of customer service success. It...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Set Up Interactive Voice Response

IVR is popular for customer service use cases, and will often start most voice interactions via a...
Top 20 Words and Phrases for First Call Resolution

First call resolution (FCR) is one of the most important measures of customer service success. It...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Set Up Interactive Voice Response

IVR is popular for customer service use cases, and will often start most voice interactions via a...
Top 20 Words and Phrases for First Call Resolution

First call resolution (FCR) is one of the most important measures of customer service success. It...

View all posts →

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Best Fundraising Call Centre Script Examples

Scripts, Industries

Best Fundraising Call Centre Script Examples

Fundraising calls have a success rate of 25%, compared to cold calling, which lands 2% of the time. For every four donors, you call, at least one will happily support your cause and donate money.

November 29, 2022 · 8 mins read

Debt Collection Call Script Examples

Scripts, Industries

Debt Collection Call Script Examples

Debt collection calls can be awkward if your call agents handle them in such a way that your client feels cornered! Fortunately, such calls can be dealt with strategically with advanced scripting tools. Using a customised debt...

November 24, 2022 · 5 mins read

The Miracle of Debt Collection Software for Contact Centres

Software, Industries

The Miracle of Debt Collection Software for Contact Centres

How choosing the right strategy will increase your debt recovery collections.

April 20, 2022 · 5 mins read

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