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What is CSAT?

Tips

What is CSAT?

CSAT, or Customer Satisfaction Score, is a performance indicator used to measure how satisfied customers are with a product, service, or interaction. Typically collected through short surveys immediately after a transaction or...
Daniel Harding

Daniel Harding

7 mins read
What is Customer Service?

Tips, Expert Insight

What is Customer Service?

Customer service is the help and support you offer your customers when they buy and use your products or services. Good customer service is the backbone of a great business.
Daniel Harding

Daniel Harding

5 mins read
What is a VoIP Phone System: A 2024 Guide

Latest News, Tips

What is a VoIP Phone System: A 2024 Guide

Communication is evolving rapidly, transforming the way we connect with one another and conduct business. Since the emergence of VoIP in 1995, more and more businesses have turned to the system - primarily to save costs.
Daniel Harding

Daniel Harding

7 mins read
7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...
Daniel Harding

Daniel Harding

8 mins read
Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...
Daniel Harding

Daniel Harding

5 mins read
How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...
Daniel Harding

Daniel Harding

5 mins read
How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...
Daniel Harding

Daniel Harding

6 mins read
Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...
Daniel Harding

Daniel Harding

6 mins read
What is Speech Analytics?

Latest News, Software, Tips

What is Speech Analytics?

As a contact centre manager, you are constantly balancing the pressure to deliver amazing customer experiences with the need to run a smooth operation. It can’t be easy, but that’s where the right technology can make a real...
Daniel Harding

Daniel Harding

5 mins read