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What is a VoIP Phone System & How Does it Work?

Latest News, Tips

What is a VoIP Phone System & How Does it Work?

Explore the evolution of business communication with our comprehensive guide to VoIP phone systems. Delve into the core workings of VoIP technology—transmitting voice and data over the internet using IP protocols.
Daniel Harding

Daniel Harding

6 mins read
7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...
Daniel Harding

Daniel Harding

8 mins read
Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...
Daniel Harding

Daniel Harding

5 mins read
How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...
Daniel Harding

Daniel Harding

5 mins read
How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...
Daniel Harding

Daniel Harding

6 mins read
Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...
Daniel Harding

Daniel Harding

6 mins read
What is Speech Analytics & How has it changed in 2023?

Latest News, Software, Tips

What is Speech Analytics & How has it changed in 2023?

John Burnett

John Burnett

6 mins read
The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...
Daniel Harding

Daniel Harding

7 mins read
How Can Speech Analytics Benefit Client Relations?

Tips

How Can Speech Analytics Benefit Client Relations?

John Burnett

John Burnett

5 mins read