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Call Centre KPI Benchmarks: The Industry Standards
Behind the scenes at many companies across many industries, call centres are the engines that drive excellent customer service outcomes. Providing a personalised, one-on-one experience for clients is very important, but staffing...
Efficient Outbound Call Centre Solutions for Results
The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts.
Role of Workforce Management in Call Centres
Is your call centre business taking advantage of the advanced technological solutions available? Various tools, such as scripting, self-service IVR solutions, and business insights help improve productivity and streamline...
How You Can Use SMS to Increase Answering Rates For Your Call Centre
So you’ve reached out to your lead via call and they’ve not answered. What do you do next? Leave a voicemail message? Hope they call back? Call them again the next day?