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What’s the difference between IVR & IVA?

Latest News, Software, Resources

What’s the difference between IVR & IVA?

At the forefront of customer interactions, IVR and IVA represent two distinct technologies shaping the contact center landscape. IVR, or Interactive Voice Response, is a telephony technology that enables customers to interact...
John Burnett

John Burnett

5 mins read
Enhancing Holiday Customer Service with Voice AI

Latest News, Software

Enhancing Holiday Customer Service with Voice AI

The holiday season is synonymous with cheer and celebration, but for businesses, it's also the time of the year when customer service centers are inundated with inquiries. As festive sales soar, so does the volume of calls and...
Daniel Harding

Daniel Harding

4 mins read
What is a VoIP Phone System: A 2024 Guide

Latest News, Tips

What is a VoIP Phone System: A 2024 Guide

Communication is evolving rapidly, transforming the way we connect with one another and conduct business. Since the emergence of VoIP in 1995, more and more businesses have turned to the system - primarily to save costs.
Daniel Harding

Daniel Harding

7 mins read
7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...
Daniel Harding

Daniel Harding

8 mins read
Meet MaxContact: Elliot Debinski

The Team

Meet MaxContact: Elliot Debinski

As part of our onboarding at MaxContact we always like to introduce new team members to our audience. It's a great way of getting to know the people that make up our team, what makes them tick and what they do in their spare...
Daniel Harding

Daniel Harding

2 mins read
Expert Insight - James Witcombe - SMAART Recruitment

Latest News, Expert Insight

Expert Insight - James Witcombe - SMAART Recruitment

James Witcombe, Director at Smaart Rectuitment, joins us as this months industry expert. With a distinguished career in recruitment, and a focus on contact centres, there is no one better placed than James to dive into the...
Daniel Harding

Daniel Harding

4 mins read
The Ultimate Guide to Omnichannel Call Centres

Latest News, Software

The Ultimate Guide to Omnichannel Call Centres

The way consumers interact with businesses online has changed considerably over the last decade, and companies must adapt to stay competitive. Modern consumers use multiple channels throughout their customer journey, expecting a...
Daniel Harding

Daniel Harding

7 mins read
What is Call Centre Monitoring and Why is it Important?

Latest News, Software

What is Call Centre Monitoring and Why is it Important?

Elevating Customer Service through Effective Call Centre Monitoring
Daniel Harding

Daniel Harding

5 mins read
Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...
Daniel Harding

Daniel Harding

5 mins read