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RECENT POSTS

Chatbots vs Conversational AI: What’s the difference?
20 Effective Customer Service Questions

Great customer service begins with asking the right questions. One of the most effective ways to...

View all posts →

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True Hosted

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RECENT POSTS

Chatbots vs Conversational AI: What’s the difference?
20 Effective Customer Service Questions

Great customer service begins with asking the right questions. One of the most effective ways to...

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RECENT POSTS

Chatbots vs Conversational AI: What’s the difference?
20 Effective Customer Service Questions

Great customer service begins with asking the right questions. One of the most effective ways to...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
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Finance Industry
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RECENT POSTS

Chatbots vs Conversational AI: What’s the difference?
20 Effective Customer Service Questions

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SMEs vs. Giants: Cloud Contact Centre Strategies

SMEs vs. Giants: Cloud Contact Centre Strategies

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.

Daniel Harding

August 19, 2021 · 2 mins read

Digital Channels: Enhancing Contact Centre Business Impact

Digital Channels: Enhancing Contact Centre Business Impact

Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly, writes MaxContact’s Daniel Harding

Daniel Harding

July 22, 2021 · 4 mins read

Key to Customer Experience: Strategies for Tough Times

Key to Customer Experience: Strategies for Tough Times

Australian companies are alive to the fact that their contact centres can help deliver better customer experiences.

Daniel Harding

July 21, 2020 · 2 mins read

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