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Expert Insight - Nell Sanderson - McGirvanmedia

Latest News, Expert Insight

Expert Insight - Nell Sanderson - McGirvanmedia

Nell Sanderson, Creative Director at McGirvanmedia, joins us as this month's Expert Insight guest. Nell, along with the team at Mcgirvanmedia are experts in the audio solutions industry and have worked with some of the largest...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Alex Harding - Dataphoria

Latest News, Expert Insight

Expert Insight - Alex Harding - Dataphoria

Alex has enjoyed building Dataphoria into a trusted data-driven solutions provider for many successful Australian marketers since 2009.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
Meet MaxContact: Craig Smith

The Team

Meet MaxContact: Craig Smith

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact.
Daniel Harding Daniel Harding

Daniel Harding

1 min read
Ways AI is Changing Call Centres

Latest News, Software

Ways AI is Changing Call Centres

Artificial Intelligence (AI) has become a popular topic in the business world, revolutionising various industries, and the call centre sector is no exception. In this article, you will learn about how AI will transform call...
Daniel Harding Daniel Harding

Daniel Harding

9 mins read
What is Speech Analytics?

Latest News, Software, Tips

What is Speech Analytics?

As a contact centre manager, you are constantly balancing the pressure to deliver amazing customer experiences with the need to run a smooth operation. It can’t be easy, but that’s where the right technology can make a real...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Speech Analytics vs Voice Analytics: Which is Better? 

Latest News, Software

Speech Analytics vs Voice Analytics: Which is Better? 

Optimising performance and customer satisfaction are important for all call centres. However, understanding the different technologies and solutions available can take time and effort, which can be off-putting.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...
Daniel Harding Daniel Harding

Daniel Harding

7 mins read
What is a Predictive Dialler?

Latest News, Software

What is a Predictive Dialler?

Predictive diallers are advanced tools that improve call centre productivity by automating the dialling process, allowing agents to connect with more customers in less time. These systems use algorithms to predict when an agent...
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
A guide to Cloud Based Call Centre Software

Latest News, Software

A guide to Cloud Based Call Centre Software

Cloud Based call centre software can effectively assist groups of all sizes to improve their customer service. By moving all of your call centre operations to the cloud, you can streamline operations, increase productivity, and...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read