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How You Can Use SMS to Increase Answering Rates For Your Call Centre

Software, Tips, Resources

How You Can Use SMS to Increase Answering Rates For Your Call Centre

So you’ve reached out to your lead via call and they’ve not answered. What do you do next? Leave a voicemail message? Hope they call back? Call them again the next day?
Daniel Harding

Daniel Harding

2 mins read
SMEs vs. Giants: Cloud Contact Centre Strategies

Resources

SMEs vs. Giants: Cloud Contact Centre Strategies

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.
Daniel Harding

Daniel Harding

2 mins read
Optimising contact centre productivity with a blended environment

Tips, Resources

Optimising contact centre productivity with a blended environment

Inbound contact centres can be inefficient places. Not because agents drag the chain but because there’s not a lot for them to do if the calls don’t come in thick and fast.
admin

admin

2 mins read
How analysing your contact centre data can strengthen your business

Software, Tips, Resources

How analysing your contact centre data can strengthen your business

Are you sitting atop a valuable, untapped commodity? Data is frequently referred to as ‘the new oil’ because of the extraordinary value it can generate. Not in its raw form, but refined and analysed to produce business insights.
admin

admin

2 mins read
Why it pays to ensure your contact centre is secure

Tips, Resources

Why it pays to ensure your contact centre is secure

Worried your business could be hacked, or crippled by malware? Or that it might become the latest victim of an embarrassing and expensive data breach that compromises the privacy of your suppliers and customers?
admin

admin

2 mins read
Secure Work-From-Home Contact Centre Strategies

Software, Tips, Resources

Secure Work-From-Home Contact Centre Strategies

Allowing agents to work from home has plenty of advantages, so long as you take steps to reduce the risk of data compromise, writes MaxContact’s Daniel Harding
admin

admin

4 mins read
How encouraging contact centres back onshore could create jobs

Software, Resources

How encouraging contact centres back onshore could create jobs

The federal Budget has been handed down and, unsurprisingly, job creation is front and centre of the government’s agenda for 2021-22. Treasurer Josh Frydenberg has announced plans to invest $1.5 billion in a scheme to encourage...
admin

admin

2 mins read
Optimise and grow as the economy bounces back

Resources

Optimise and grow as the economy bounces back

Made it through last year and feeling reasonably optimistic about the future? While Australia’s recovery is still a work in progress, things seem to be moving in the right direction.
admin

admin

2 mins read
Making your contact centre more flexible makes sense

Resources

Making your contact centre more flexible makes sense

Wondering how to plan your contact centre operations in the face of an unprecedented number of unknowns? You and half the country. Decision makers around Australia are exploring ways to increase the flexibility of their...
admin

admin

2 mins read