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CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
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Cold calling is when an agent calls a potential customer who has not had any interaction with the...

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RECENT POSTS

CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the...

View all posts →

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MaxContact_logo_RGB-1

Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

CSAT Survey Question Examples

Do you want to improve customer satisfaction and maintain customer retention? If so, a CSAT...
AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the...

View all posts →

Contact us

Book a Demo

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Making the most of your long hours contact centre

Tips, Resources

Making the most of your long hours contact centre

Wondering whether it might be worthwhile keeping your contact centre open for longer? There can be significant benefits to doing so. If you regularly receive a large number of after-hours calls or you see an opportunity to sign...

admin

January 7, 2021 · 2 mins read

2021 Predictions for Contact Centres

Tips, Resources

2021 Predictions for Contact Centres

Readying your contact centre for the new year

admin

November 23, 2020 · 2 mins read

Why the Federal Government has given Aussie contact centres a fillip

Why the Federal Government has given Aussie contact centres a fillip

This year has been a disruptive and challenging one for thousands of Australian businesses and business owners. COVID-19 has created an overnight recession, the likes of which we haven’t seen for decades, and when times will...

admin

October 29, 2020 · 2 mins read

Recruiting agents who’ll stick around: 5 tips

Tips, Resources

Recruiting agents who’ll stick around: 5 tips

High employee turnover rates are common in contact centres and understandably so. Outbound sales isn’t for everyone and nor is working nights and weekends, as many do in long hours centres. Cranky customers can also take a toll...

admin

September 23, 2020 · 2 mins read

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