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Making the most of your long hours contact centre
Wondering whether it might be worthwhile keeping your contact centre open for longer? There can be significant benefits to doing so. If you regularly receive a large number of after-hours calls or you see an opportunity to sign...
admin
admin
January 7, 2021
·
2 mins read
Tips
,
Resources
2021 Predictions for Contact Centres
Readying your contact centre for the new year
admin
admin
November 23, 2020
·
2 mins read
Resources
Why the Federal Government has given Aussie contact centres a fillip
This year has been a disruptive and challenging one for thousands of Australian businesses and business owners. COVID-19 has created an overnight recession, the likes of which we haven’t seen for decades, and when times will...
admin
admin
October 29, 2020
·
2 mins read
Tips
,
Resources
Recruiting agents who’ll stick around: 5 tips
High employee turnover rates are common in contact centres and understandably so. Outbound sales isn’t for everyone and nor is working nights and weekends, as many do in long hours centres. Cranky customers can also take a toll...
admin
admin
September 23, 2020
·
2 mins read
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