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Call Centre KPI Benchmarks: The Industry Standards

Resources

Call Centre KPI Benchmarks: The Industry Standards

Behind the scenes at many companies across many industries, call centres are the engines that drive excellent customer service outcomes. Providing a personalised, one-on-one experience for clients is very important, but staffing...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Auto Diallers: Everything You Need to Know

Software, Tips

Auto Diallers: Everything You Need to Know

Automatic diallers automate the outbound calling processes of your call centre to save money and time. An auto dialler is a piece of software that will automatically dial contacts in a list when dialler agents make outbound...
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
Meet MaxContact: Jesse Swift

Meet MaxContact: Jesse Swift

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to Jesse Swift, from our Tech...
Daniel Harding Daniel Harding

Daniel Harding

1 min read
The importance of getting it right: Inbound Call Centre Software

Software, Tips

The importance of getting it right: Inbound Call Centre Software

What is Inbound Call Centre Software, and what are the benefits to your business? Inbound call centres are a business’s most crucial department regarding customer service and brand reputation. However, with companies evolving all...
Daniel Harding Daniel Harding

Daniel Harding

10 mins read
IVR does not have to be stuck in the old ages

Software

IVR does not have to be stuck in the old ages

How a modernised Interactive Voice Response design (IVR) can help reduce labour cost and enhance your overall customer service strategy and performance.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
The Miracle of Debt Collection Software for Contact Centres

Software, Industries

The Miracle of Debt Collection Software for Contact Centres

How choosing the right strategy will increase your debt recovery collections.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Investment: Hosted Contact Centre Service Benefits

Software, Tips

Investment: Hosted Contact Centre Service Benefits

Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
10 Advantages of Outbound Predictive Diallers in Your Call Centre

Tips, Resources

10 Advantages of Outbound Predictive Diallers in Your Call Centre

Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?
Daniel Harding Daniel Harding

Daniel Harding

7 mins read
Meet MaxContact: John Burnett

The Team

Meet MaxContact: John Burnett

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to John Burnett, our Customer...
Daniel Harding Daniel Harding

Daniel Harding

2 mins read