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Meet MaxContact: Kat Rukavina

The Team

Meet MaxContact: Kat Rukavina

As part of our onboarding at MaxContact we always like to introduce new team members to our audience. It's a great way of getting to know the people that make up our team, what makes them tick and what they do in their spare...
Daniel Harding Daniel Harding

Daniel Harding

2 mins read
CSAT Survey Question Examples

CSAT Survey Question Examples

50 Customer Satisfaction Survey Questions Companies often overestimate customer satisfaction, assuming their products and services are meeting expectations. A 2024 study by Emplifi and IDC reveals a disconnect between companies'...
Daniel Harding Daniel Harding

Daniel Harding

10 mins read
AI for Cold Calling

AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the agent before. Simply put, it is a process that involves calling new customers. It involves reaching out to people who haven't...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
What Makes a Great Customer Service Experience?

What Makes a Great Customer Service Experience?

Good customer service is the key to a successful business. When running a business, it can be hard trying to maintain good customer service, especially with large businesses.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Omnichannel vs Multichannel

Omnichannel vs Multichannel

You may think that omnichannel and multichannel are the same thing; but although they share some similarities, there are several differences to consider.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
Knowledge Management System Examples

Knowledge Management System Examples

Daniel Harding Daniel Harding

Daniel Harding

6 mins read
What is Call Centre Abandonment Rate and Why Does it Matter?

What is Call Centre Abandonment Rate and Why Does it Matter?

Simply put, a call abandonment rate is the percentage of how many people terminate their calls before an agent from the contact centre answers.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
What is Workforce Optimisation?

What is Workforce Optimisation?

Efficiency is key in any working environment. Businesses are constantly looking for ways to improve efficiency and boost performance - and workforce optimisation (WFO) is one of the best ways to do this.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
Customer Experience Journey Map

Customer Experience Journey Map

Did you know that 74% of consumers are more likely to make a purchase based on their experience alone?
Daniel Harding Daniel Harding

Daniel Harding

7 mins read