MaxContact is focused on helping businesses handle calls more easily, support their teams better, and create smoother experiences for people on the other end of the line. That’s why we're thrilled to announce that MaxContact has acquired the technology and IP of Curious Thing AI, one of Australia's leading voice AI companies.
This strategic acquisition strengthens MaxContact's Conversational Voice AI capabilities and creates new opportunities for our customers across Australia and New Zealand.
What is Conversational voice AI?
Conversational Voice AI uses intelligent voice agents to manage phone calls in a more natural, human-like way. Unlike traditional IVR or menu-based systems. which many businesses still rely on, this technology allows for free-flowing, two-way conversations where callers can speak naturally and be understood.
At the core of it are large language models (LLMs) — the same kind of advanced AI that powers tools like ChatGPT. These models are trained to understand and respond to real human speech, helping your customers get what they need quickly and conversationally.
Whether it's answering a question, confirming a payment, routing a call, or collecting feedback, AI Phone Agents can step in to handle high-volume, repetitive interactions. This is especially helpful for things like missed call handling, after hours call support and outbound reminders - freeing up your team to focus on calls that need a human touch.
What does this mean for your team and customers?
With this update, we’ve strengthened our Conversational Voice AI tools to help you work more efficiently, improve customer experience, and better support your team, especially during busy periods.
“We've had great success with Voice AI agents over the past couple of years across a range of industries and this acquisition allows us to take it further.” Mentions Daniel Harding, Director of MaxContact Australia. “This is an exciting period for our customers who are now able to future proof their business with the technology we offer.”
👉 If you want to see how Voice AI fits into your set up, book in a demo with our team here.
How can Voice AI Agents help your business?
- Manage more calls during peak times or after hours without needing to grow your team
- Automate repetitive tasks like FAQs, payment reminders, appointment confirmations and follow-ups
- Resolve and route calls faster, helping to reduce call wait times and improve first call resolution (FCR)
- Reduce average handling time (AHT) by giving customers instant answers to simple queries
- Cut down on manual work, giving agents more time for high-value or complex conversations
- Optimise costs while still delivering great service
- Integrate seamlessly with your existing systems and CRMs — no need for major changes
This comes at a time when the contact centre industry is under growing pressure to ensure efficiency, personalisation and performance. MaxContact’s human-centered approach to AI is designed to support, not replace, your agents - helping them to deliver a great service without the burnout.
With the addition of Conversational Voice AI, contact centres can improve key metrics like:
- Average handling time (AHT) - by automating common questions and reducing call durations
- First call resolution (FCR) - by accurately routing calls and answering queries on the spot
- Call abandonment rate - by reducing hold times during peak periods or after hours
- CSAT - by delivering fast, more consistent service
- Agent productivity - by allowing teams to focus on high-value interactions
What’s next?
Voice AI has already been helping our customers across Australia and New Zealand handle calls more efficiently, deliver better service and free up their teams. Now thanks to this acquisition, we’re excited to take it even further, with deeper integrations, more flexibility and faster innovation.
If you’ve been thinking about how to scale support, reduce repetitive work, or improve call outcomes - now is the perfect time to see how Voice AI can support your goals.
Want to see it in action? Request a demo with MaxContact Australia today.
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