Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.

From the blog

Enhancing Holiday Customer Service with Voice AI

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Enhancing Holiday Customer Service with Voice AI

The holiday season is synonymous with cheer and celebration, but for businesses, it's also the time of the year when customer service centers are inundated with inquiries. As festive sales soar, so does the volume of calls and...

November 17, 2023 4 mins read

What is a VoIP Phone System & How Does it Work?

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What is a VoIP Phone System & How Does it Work?

Explore the evolution of business communication with our comprehensive guide to VoIP phone systems. Delve into the core workings of VoIP technology—transmitting voice and data over the internet using IP protocols.

November 15, 2023 6 mins read

7 Cold Calling Techniques for Success

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7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...

November 15, 2023 8 mins read