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What is a Call Centre Wrap-Up Code?

What is a Call Centre Wrap-Up Code?

Call centre wrap-up codes, also referred to as call codes or disposition codes, are short labels or tags that agents use at the end of a call to classify the outcome of the call.
Daniel Harding

Daniel Harding

5 mins read
Meet MaxContact: Kat Rukavina

The Team

Meet MaxContact: Kat Rukavina

As part of our onboarding at MaxContact we always like to introduce new team members to our audience. It's a great way of getting to know the people that make up our team, what makes them tick and what they do in their spare...
Daniel Harding

Daniel Harding

2 mins read
CSAT Survey Question Examples

CSAT Survey Question Examples

50 Customer Satisfaction Survey Questions Companies often overestimate customer satisfaction, assuming their products and services are meeting expectations. A 2024 study by Emplifi and IDC reveals a disconnect between companies'...
Daniel Harding

Daniel Harding

10 mins read
AI for Cold Calling

AI for Cold Calling

Cold calling is when an agent calls a potential customer who has not had any interaction with the agent before. Simply put, it is a process that involves calling new customers. It involves reaching out to people who haven't...
Daniel Harding

Daniel Harding

5 mins read
What Makes a Great Customer Service Experience?

What Makes a Great Customer Service Experience?

Good customer service is the key to a successful business. When running a business, it can be hard trying to maintain good customer service, especially with large businesses.
Daniel Harding

Daniel Harding

5 mins read
Omnichannel vs Multichannel

Omnichannel vs Multichannel

You may think that omnichannel and multichannel are the same thing; but although they share some similarities, there are several differences to consider.
Daniel Harding

Daniel Harding

4 mins read
What Is Omni Channel Call Centre Experience? & Why is it Important?

Software

What Is Omni Channel Call Centre Experience? & Why is it Important?

Welcome to MaxContact's comprehensive Omni Channel Call Centre Experience guide for Call Centre Managers seeking to enhance their customer service operations.
John Burnett

John Burnett

6 mins read
Knowledge Management System Examples

Knowledge Management System Examples

Daniel Harding

Daniel Harding

6 mins read
What is Call Centre Abandonment Rate and Why Does it Matter?

What is Call Centre Abandonment Rate and Why Does it Matter?

Simply put, a call abandonment rate is the percentage of how many people terminate their calls before an agent from the contact centre answers.
Daniel Harding

Daniel Harding

5 mins read