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Adapting Communication Methods for Client Needs

Tips

Adapting Communication Methods for Client Needs

As businesses work to keep up with the times, evolving communication methods have become more necessary than ever. It's not enough to know the current trends; organizations and professionals must be able to adapt their...
John Burnett John Burnett

John Burnett

10 mins read
A Guide To Building Client Communication Strategy

Tips

A Guide To Building Client Communication Strategy

An effective client communication strategy is invaluable for any business. It is the roadmap that guides how you interact with your clients, thus ensuring they remain up-to-date and informed on all matters related to your company.
John Burnett John Burnett

John Burnett

11 mins read
Q1 Road Map 2023

Latest News

Q1 Road Map 2023

Last Quarter New Functionality Multi Factor Authentication
John Burnett John Burnett

John Burnett

5 mins read
Top Four Examples Of Customer Experience Strategy

Tips, Resources

Top Four Examples Of Customer Experience Strategy

The customer experience field is undergoing a huge transformation, driven by advances in technology and shifts in consumer behaviour.
John Burnett John Burnett

John Burnett

9 mins read
Best Fundraising Call Centre Script Examples

Scripts, Industries

Best Fundraising Call Centre Script Examples

Fundraising calls have a success rate of 25%, compared to cold calling, which lands 2% of the time. For every four donors, you call, at least one will happily support your cause and donate money.
John Burnett John Burnett

John Burnett

8 mins read
Meet MaxContact: Jesse O'Sullivan

The Team

Meet MaxContact: Jesse O'Sullivan

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to Jesse O'Sullivan, our...
John Burnett John Burnett

John Burnett

1 min read
Quality assurance isn’t just for the agents

Quality assurance isn’t just for the agents

How investing in Quality Assurance Software benefits your operational efficiency, employee satisfaction and customer success.
John Burnett John Burnett

John Burnett

9 mins read
An Intriguing Approach to maximise your dialler output

Software, Resources

An Intriguing Approach to maximise your dialler output

What is dynamic Agent Scripting Software, and how does it improve your customer's journey?
John Burnett John Burnett

John Burnett

8 mins read
Operational Efficiency: Workforce Management Software

Software, Tips

Operational Efficiency: Workforce Management Software

What is Workforce Management Software, and what are the benefits to your business?
John Burnett John Burnett

John Burnett

5 mins read