As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give...
How investing in Quality Assurance Software benefits your operational efficiency, employee...
Discover the latest new from the MaxContact blog
What is Inbound Call Centre Software, and what are the benefits to your business?
Daniel Harding
How a modernised Interactive Voice Response design (IVR) can help reduce labour cost and enhance your overall customer service strategy and performance.
How choosing the right strategy will increase your debt recovery collections.
Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.
Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?
Latest News
The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts.
For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has...
The evolution of call centre software has been a steady one. While it still serves the same purpose as that of simple contact management systems, it has become more integrated and efficient with time. Taking into account the...
A call management software is one of the most important tools in a call centre. Having the best of the best call management software guarantees your business smooth and flawless communication channels both within and outside the...
