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Enhancing Holiday Customer Service with Voice AI

Latest News, Software

Enhancing Holiday Customer Service with Voice AI

The holiday season is synonymous with cheer and celebration, but for businesses, it's also the time of the year when customer service centers are inundated with inquiries. As festive sales soar, so does the volume of calls and...
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
What is a VoIP Phone System & How Does it Work?

Latest News, Tips

What is a VoIP Phone System & How Does it Work?

Explore the evolution of business communication with our comprehensive guide to VoIP phone systems. Delve into the core workings of VoIP technology—transmitting voice and data over the internet using IP protocols.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...
Daniel Harding Daniel Harding

Daniel Harding

8 mins read
Meet MaxContact: Elliot Debinski

The Team

Meet MaxContact: Elliot Debinski

As part of our onboarding at MaxContact we always like to introduce new team members to our audience. It's a great way of getting to know the people that make up our team, what makes them tick and what they do in their spare...
Daniel Harding Daniel Harding

Daniel Harding

2 mins read
Expert Insight - James Witcombe - SMAART Recruitment

Latest News, Expert Insight

Expert Insight - James Witcombe - SMAART Recruitment

James Witcombe, Director at Smaart Rectuitment, joins us as this months industry expert. With a distinguished career in recruitment, and a focus on contact centres, there is no one better placed than James to dive into the...
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
What is an Omnichannel Call Centre

Latest News, Software

What is an Omnichannel Call Centre

In this comprehensive guide, we delve into the World of omnichannel call centres and how they can help you to deliver a better customer experience.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
What is Call Centre Monitoring and Why is it Important?

Latest News, Software

What is Call Centre Monitoring and Why is it Important?

Elevating Customer Service through Effective Call Centre Monitoring
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read