<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=3151120948505270&amp;ev=PageView&amp;noscript=1">

Check Out The Latest News

Discover the latest new from the MaxContact blog

From the blog

Digital Channels: Enhancing Contact Centre Business Impact

Software, Tips

Digital Channels: Enhancing Contact Centre Business Impact

Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly, writes MaxContact’s Daniel Harding
Daniel Harding

Daniel Harding

4 mins read
Older agents, better service?

Tips

Older agents, better service?

Has your business struggled to find and keep good contact centre staff? It’s a common problem. Here in Australia, the average agent moves on after less than two years.
admin

admin

2 mins read
5 tips to making flexible employment work for your contact centre

Tips

5 tips to making flexible employment work for your contact centre

Using temporary and casual workers is a good way to contain costs and manage fluctuating activity levels in your contact centre. But if those agents are not well managed and supported, they can weaken your team and compromise the...
admin

admin

2 mins read
Five common contact centre planning mistakes

Tips

Five common contact centre planning mistakes

Preparing to overhaul your contact centre this year? A resilient, well run operation is a powerful asset that can help keep your enterprise ticking over, regardless of what’s unfolding in the wider world.
admin

admin

2 mins read
Making the most of your long hours contact centre

Tips, Resources

Making the most of your long hours contact centre

Wondering whether it might be worthwhile keeping your contact centre open for longer? There can be significant benefits to doing so. If you regularly receive a large number of after-hours calls or you see an opportunity to sign...
admin

admin

2 mins read
2021 Predictions for Contact Centres

Tips, Resources

2021 Predictions for Contact Centres

Readying your contact centre for the new year
admin

admin

2 mins read
Locking it down: why security matters when agents are scattered

Software, Tips

Locking it down: why security matters when agents are scattered

Have your contact centre agents been working from home, some or all of the time, since the pandemic began shutting down industries and workplaces?
admin

admin

2 mins read
Sidestepping the most common omnichannel pain points

Software, Tips

Sidestepping the most common omnichannel pain points

An omni-channel contact centre – industry jargon for a platform which connects with customers via telephone, email, web chat and SMS – can be a powerful asset for small and medium businesses.
admin

admin

2 mins read
Recruiting agents who’ll stick around: 5 tips

Tips, Resources

Recruiting agents who’ll stick around: 5 tips

High employee turnover rates are common in contact centres and understandably so. Outbound sales isn’t for everyone and nor is working nights and weekends, as many do in long hours centres. Cranky customers can also take a toll...
admin

admin

2 mins read