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MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
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Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

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RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

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RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

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Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

MaxContact Strengthens Conversational Voice AI Offering with Acquisition of Curious Thing AI
What is Call Centre Shrinkage and How to Calculate It?

Call centre shrinkage refers to the time when agents are unavailable to handle customer calls,...

View all posts →

Contact us

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The Ultimate Guide to Omnichannel Call Centres

Latest News, Software

The Ultimate Guide to Omnichannel Call Centres

The way consumers interact with businesses online has changed considerably over the last decade, and companies must adapt to stay competitive. Modern consumers use multiple channels throughout their customer journey, expecting a...

October 17, 2023 · 7 mins read

What is Call Centre Monitoring and Why is it Important?

Latest News, Software

What is Call Centre Monitoring and Why is it Important?

Elevating Customer Service through Effective Call Centre Monitoring

October 17, 2023 · 5 mins read

Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...

September 13, 2023 · 5 mins read

How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...

September 13, 2023 · 5 mins read

How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...

August 28, 2023 · 6 mins read

Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...

August 28, 2023 · 6 mins read

Why IVR Automation Is Essential

Latest News, Software

Why IVR Automation Is Essential

In an increasingly digitised world, where customer expectations are at an all-time high, businesses are turning to Interactive Voice Response (IVR) automation as an essential tool to revolutionise their customer service...

August 28, 2023 · 5 mins read

Expert Insight - Nell Sanderson - McGirvanmedia

Latest News, Expert Insight

Expert Insight - Nell Sanderson - McGirvanmedia

Nell Sanderson, Creative Director at McGirvanmedia, joins us as this month's Expert Insight guest. Nell, along with the team at Mcgirvanmedia are experts in the audio solutions industry and have worked with some of the largest...

August 23, 2023 · 5 mins read

Expert Insight - Alex Harding - Dataphoria

Latest News, Expert Insight

Expert Insight - Alex Harding - Dataphoria

Alex has enjoyed building Dataphoria into a trusted data-driven solutions provider for many successful Australian marketers since 2009.

July 24, 2023 · 6 mins read

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