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5 Ways Automated IVR Benefits Your Contact Centre

Software, Tips

5 Ways Automated IVR Benefits Your Contact Centre

When you call a company, the person you’re looking for doesn’t always pick up the phone right away.
Daniel Harding

Daniel Harding

7 mins read
Boost Business with Outbound Automated Diallers

Tips

Boost Business with Outbound Automated Diallers

Running a call centre can sometimes feel like an impossible juggling act. No matter how skilled your professional agents are, the process of manual dialling is often fraught with disruptions like interruptive answering machines,...
Daniel Harding

Daniel Harding

6 mins read
Unified Communication: Voice, SMS, Webchat, Email

Software

Unified Communication: Voice, SMS, Webchat, Email

Making sure your digital channels are an asset, not a liability.
Daniel Harding

Daniel Harding

2 mins read
SMEs vs. Giants: Cloud Contact Centre Strategies

Resources

SMEs vs. Giants: Cloud Contact Centre Strategies

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.
Daniel Harding

Daniel Harding

2 mins read
Optimising contact centre productivity with a blended environment

Tips, Resources

Optimising contact centre productivity with a blended environment

Inbound contact centres can be inefficient places. Not because agents drag the chain but because there’s not a lot for them to do if the calls don’t come in thick and fast.
admin

admin

2 mins read
How analysing your contact centre data can strengthen your business

Software, Tips, Resources

How analysing your contact centre data can strengthen your business

Are you sitting atop a valuable, untapped commodity? Data is frequently referred to as ‘the new oil’ because of the extraordinary value it can generate. Not in its raw form, but refined and analysed to produce business insights.
admin

admin

2 mins read
Using outbound dialling to boost your business: three tips

Tips

Using outbound dialling to boost your business: three tips

Does your organisation still rely heavily on telemarketing to keep business ticking over? Although digital marketing and advertising are becoming more popular, having a team of agents connecting with customers on the good old...
admin

admin

2 mins read
Why it pays to ensure your contact centre is secure

Tips, Resources

Why it pays to ensure your contact centre is secure

Worried your business could be hacked, or crippled by malware? Or that it might become the latest victim of an embarrassing and expensive data breach that compromises the privacy of your suppliers and customers?
admin

admin

2 mins read
Secure Work-From-Home Contact Centre Strategies

Software, Tips, Resources

Secure Work-From-Home Contact Centre Strategies

Allowing agents to work from home has plenty of advantages, so long as you take steps to reduce the risk of data compromise, writes MaxContact’s Daniel Harding
admin

admin

4 mins read