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Omni Channel Solutions

Seamless transition between web chat and voice calls to improve customer service

Converge multiple channels to truly enhance customer experience with MaxContact’s omni solution

Engage with customers via their desired channel

MaxContact’s Omni Channel solution is an interaction management suite that will enable contact centre agents to productively interact with customers via their preferred interaction channel.

Being a true, converged system, this solution allows agents to see a full history of interactions, regardless of the channel, which boosts efficiencies and productivity within your call centre while also improving customer experience.

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Features you will love

Test

Skills based routing

Need certain interactions to go to particular agents? Not a problem. Skills–based routing is available on all channels.

Customer-service​

Last agent routing

Route interactions to the same agent that the customer previously dealt with, providing that all–important continuity and enhancing customer experience.

Digital-and-voice​

Switch between interactions

Agents can seamlessly switch between interactions, for example moving from a web chat to a voice call.

Multichannel​

Faster resolution

Allow customers to contact your company via their preferred line of communication and increase first contact resolution.

Optimise​

Optimise agent productivity

MaxContact’s easy–to–use agent interface allows users to become accustomed to one system, giving them that familiar consistency across multiple interaction channels while being able to handle multiple interactions at once, to really boost their productivity.

Does your Contact Centre Platform measure up?

MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.

Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.

 

Get Started today!