Leaving a lasting positive impression around-the-clock
Call centre IVR is often the first experience that your current, and potential, customers have when interacting with your company. Delivering a solid first impression can be key to winning the business and providing quality CX going forward. MaxContact’s IVR automation will enable customers to serve themselves, such as providing updated meter readings, while also allowing your contact centre to be 24/7 – without additional cost.
Reduction in repeat contacts
Improvement in C-SAT
Improvement in First Contact Resolution
MaxContact’s ease of use has allowed us to quickly onboard new campaigns, and seamlessly run multiple campaigns at once for different clients.Contact Centre Manager, Chameleon Customer Contact
We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.Chief Sales & Marketing Director, Symmetry HR
We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.Founder Director, Health CX