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Home » Intelligent Reporting

Business intelligence to guide decision making

MaxContact’s impressive reporting suite has been designed by experienced call centre people who understand what the end user wants to see.

Given there is a vast amount of statistics and data running through a contact centre, it can be easy to get lost in the noise. Not with MaxContact, which makes it easy for you to see the key metrics and understand what is truly happening in your business.

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Making reports fun

Contact centre reporting can be a big task but with MaxContact you can make it seamless and fun. If you require specific reports, at specific times, then have these organised via the intuitive report scheduler.

  • Customisable reports: With a drag–and–drop interface it’s never been easier to build your own custom reports.
  • Scheduling reports: Need a regular report? Schedule and as many reports, to as many people, as you require with MaxContact’s in–built report scheduler.
  • Data retention: Want to know what happened this time last year? No problem. At MaxContact your data is never deleted – you’ll have access forever, which allows you to go as far back as you like to understand long–running trends in the business.

Providing clarity to your data

MaxContact has developed a comprehensive reporting suite that analyses all aspects of your call centre.

reports

Providing clarity to your data

MaxContact has developed a comprehensive reporting suite that analyses all aspects of your call centre.

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Staff productivity

Understand staff behavior with advanced attendance, status and break reports.

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Sales metrics

Key analysis on your company’s sales performance, from calls to success, revenue collected or performance of data. You can see it all, and at different levels, with MaxContact.

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Performance analysis

With vast amounts of data at hand, and intuitive tools to view it, you can begin to understand key trends throughout the business..

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Data metrics

Get a holistic view of your data sets and understand your true return on investment from list suppliers.

A clear image of your data

MaxContact understands that call centres and contact centres can contain huge amounts of data … and that sometimes it’s not always easy to understand. With MaxContact’s clear, well presented information, it enables you to see what is happening and how to boost performance.

  • Teamwork: Comparing live stats, on a team level, can drive healthy competition in the contact centre.
  • Targets: Set key targets to be highlighted in reports – whether they are being achieved or not.
data

Case Studies

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An Intriguing Approach to maximise your dialler output

What is dynamic Agent Scripting Software, and how does it improve your customer's journey?  

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Address

15/8 Fairfax Street,

Sippy Downs,

Queensland, 4556.

Phone

(07) 5329 4785

Aus Support

(07) 5293 8749

NZ Support

03 659 0155

Email

info@maxcontactaustralia.com.au

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