Increase Customer Experience
MaxContact’s IVR designer is a user-friendly solution that can have a positive impact on your contact centre. Engineered to be simple to use, it will allow you to map out customer call flows, set in place routing parameters and make for a better overall customer experience for the clients engaging with your company.
Allow agents to seamlessly take inbound calls while being logged into outbound campaigns and making calls. Priority will be given to the inbound call and will be routed to the agent with minimal wait time, thus driving agent productivity.