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What is UCaaS?

UCaaS, also known as unified communications as a service, is used to deliver a unified communication model that supports six communications functions. These include enterprise telephony, meetings, unified messaging, presence and instant messaging.

Throughout this blog, we will explore everything you need to know about UCaaS, how it works, the benefits and much more. 


How Does UCaaS Work?

Unified Communications as a service works by using cloud technology to deliver unified communications services across the internet. It integrates different communication tools into one single platform so that it can be accessed through the Internet.

This system allows teams to switch between channels quickly and easily whether they are messaging co-workers, calling customers or video conferencing. 

All communication tools are hosted by a service provider online, which means that there is no need for on-site hardware or maintenance.

Users can access these tools from anywhere by using computers or mobile devices. The communication tools used for UCaaS involve voice, video, messaging, presence and collaboration.

UCaaS allows you to add or remove users when needed and protects your communication with encryption and authentication.


What Are the Benefits of UCaaS?

UCaaS can be a great addition to your business and it offers a wide range of benefits. Firstly, UCaaS is cost-efficient and reduces the need for expensive hardware. 

This system offers scalable pricing so you can pay what you need and scale up or down depending on your preferences and requirements.

Moreover, your workflows are simplified as you can easily access communication tools and real-time communication to boost productivity.

UCaaS has excellent security measures to ensure your data is protected at all times. This system also follows industry standards and regulations. 

Unified Communications as a service also provides faster and more efficient communication tools so you can improve your response times to customers.

UCaaS can also integrate with many other business applications including CRM systems, project management tools, various customer service platforms and much more. 

This streamlines workflows and improves business processes by making sure that all communication and data systems are interconnected at all times.

Some more benefits of UCaaS include:

  • Environmental benefits
  • Enhanced integration
  • Better customer experience
  • Scalability

Overall, UCaaS is a great option if you’re looking to update or modernise your communication systems as well as support dynamic and distributed workplaces.


What Are the Four Essential Functions of UCaaS?

UCaaS is made up of four essential tools - chat, voice, video and collaboration:


1: Chat

The instant messaging feature can help distributed teams connect in real time. This function usually includes features such as individual and group messaging. It allows for project discussions, team collaboration and more.

2: Video

Video allows you to have online meetings for teams and face-to-face interactions even across different time zones. Screen Sharing, virtual whiteboards and meeting recordings are great ways to enhance collaboration.

3: Collaboration

Calendars, scheduling, file sharing and project management tools are great collaboration features that make it easy for employees to work by simplifying workflows and enhancing productivity.

4: Voice

This feature provides internet-based calling, which can be used to replace traditional phone systems. In UCaaS, the voice capabilities work through VoIP technology (Voice over Internet Protocol). 


What is the Difference Between UC And UCaaS? 

The terms UC and UCaaS are similar, however, they differ in certain ways. For example, UC stands for Unified Communications, whereas UCaaS stands for Unified Communications as a Service. But what are the key differences? 

  • UC is used on-premises whereas UCaaS is cloud-based. 
  • UC requires a high initial capital investment and ongoing maintenance costs, however, UCaaS is a subscription-based system with lower initial costs.
  • UC provides an on-premises solution but requires IT resources and a higher investment. UCaaS however, offers a flexible, cost-effective cloud-based solution that requires minimal maintenance and it is also cost-effective.

So, if you are looking for a communication system that is cost-effective and paid on a subscription basis, then UCaaS is the solution for you.


Could UCaaS Benefit Your Business?

UCaaS could benefit your business in a range of ways, whether this is through cost savings, scalability, improved collaboration or enhanced mobility. UcaaS allows you to work from anywhere as long as you are connected to the internet.

This is ideal as it means people can work from home, which allows for hybrid working and seamless communication. It also allows employees to stay connected from anywhere in the world, therefore, maintaining productivity outside the office.

UCaaS solutions often come with built-in disaster recovery systems so that in the unlikely event of a disruption, businesses can continue to work smoothly without any significant downtime.

Moreover, UCaaS platforms usually offer robust analytics and reporting capabilities to provide valuable insights into communication platforms. This can help businesses improve performance and overall efficiency. 


UCaaS Solutions at MaxContact

If you’re looking to step into the future and switch to a UCaaS platform, you’re in the right place. With our easy-to-use platform, you can expect:

  • Global reach
  • A convenient built-in chat feature
  • HD video & audio with calendar integration

Our cost-effective contact centre solutions can streamline your processes - see the MaxContact difference for yourself today!


Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.