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The Ultimate in Call Centre Software

Welcome to MaxContact: a feature-rich, flexible contact centre solution. Whether it’s outbound, inbound, blended, omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.

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Inbound solutions

Easily create custom routes with our graphical drag-and-drop IVR designer.

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Outbound solutions

Improve agent performance, and make more customer contacts, with MaxContact’s true predictive dialling algorithm.

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Omni solutions

Converge multiple channels into one solution.

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Workforce management solutions

Accurately forecasts your exact workforce requirements.

All the tools you need in a single interface

Max Contact’s software for contact centres and call centres enables your team to keep every call personalised, with all relevant information and insights at their fingertips. The outcome: increased sales performance and higher customer satisfaction.

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Feature rich

The platform is packed full of features, including many unique to MaxContact, to ensure the best user experience possible.

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Advanced alerts

MaxContact users can customise the alerts they receive to guarantee they never miss important information.

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Scripting

MaxContact’s powerful and customisable scripting utilises decision tree logic to guide users through your end-to-end processes.

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Targeting

MaxContact enables management to drive performance within your business, with custom campaign targets able to be set.

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Permissions

MaxContact’s granular-level permissions ensure management can restrict what staff members are able to access.

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Custom reports

MaxContact users can create unlimited real-time dashboards and custom reports to delve deep into data insights that provide meaningful answers.

We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.

Michael Mckeand Founder Director, Health CX

The people at Max Contact have been excellent to work with and they are very knowledgeable. Their call centre solutions have exceeded all of our expectations and continues to do so with the regular updates and value adds. Having worked with a number of call centre solutions over the years I can honestly say that I would recommend Max Contact to any organisation, large or small.

Markus Pedersen Surge Direct

We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.

Matthew Walton Chief Sales & Marketing Director, Symmetry HR

We Proudly Work With

Thomas Direct
Symmetry
Health CX
NZ Assist
Chameleon
Customer Success Stories

Address

15/8 Fairfax Street,

Sippy Downs,

Queensland, 4556.

Phone

1300 570 703

NZ Support

03 659 0155

Email

info@maxcontactaustralia.com.au

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