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Boost productivity with MaxContact’s outbound call centre software

The unique algorithm of MaxContact’s outbound predictive dialler will drive your business performance, helping you to smash your KPIs and deliver a greater return on investment. Using an auto–dialler will allow you to remove answer machines, no answers and disconnected numbers from lists, allowing your agents to do what they do best – converting more leads for your business.

Easily switch between dialling modes – preview, progressive and predictive dialler – or use a mix of dialling modes depending on your call centre’s strategy.

 

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View our services
Increase in talk Time
67%
Increase in DMCs
52%
Increase in Sales
43%

Benefits of using predictive dialer software

MaxContact’s own predictive dialling algorithm dials multiple simultaneous lines to maximise productivity, passing the agent the next call the moment they are ready. Combined with a ‘Dropless’ algorithm, this will allow you to run blended campaigns while also keeping the drop rate as close to 0% as possible.

predictive dialer software

Outbound call management features you will love

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Progressive dialler

Boost agent productivity with automatic dialling at a 1:1 ratio. Unanswered calls won’t be passed to the agents, which will allow them to focus on having a great conversation when an answered call is presented.

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Preview dialler

Present agents with key lead information before the system places a call, or the agent clicks to dial, allowing them to know the key facts and be prepared for the call with the contacted lead.

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Post-call actions

Allow agents to pass a call on to an IVR at the touch of a button, play a recorded terms and conditions message or leave automated answer machine messages – freeing the agent to focus on the next call.

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Answer machine detection

With answer machine detection that is more than 90% successful, MaxContact frees up your agents to focus on the calls that count while remaining compliant.

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Data configuration

MaxContact gives you the ability to prioritise your data the way you want. Set different list balances and specify certain geographic areas, age ranges, genders or targeting based on last sale amount … with MaxContact you can focus on the data that gives you a higher return of investment.

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Auto change – predictive to progressive

MaxContact’s Predictive to Progressive features allows you to set the threshold in which the dialler will automatically switch modes when a set amount of staff are logged on, helping to avoid a spike in dropped calls. Likewise, when the numbers increase above the threshold, the dialler will automatically switch back to predictive dialling.

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Infinite DNC lists

Create unlimited Do Not Call Lists which are customisable and 100% protected.

Case Studies

Chameleon Australia

Chameleon Australia
View Case Study

Symmetry HR

Symmetry HR
View Case Study

Thomas Direct

Thomas Direct
View Case Study

Health CX

Health CX
View Case Study

Address

Kon-Tiki Business Space, Tower 2

Level 1, 55 Plaza Parade,

Maroochydore CBD, QLD 4558

Phone

(07) 5329 4785

Aus Support

(07) 5293 8749

NZ Support

03 659 0155

Email

info@maxcontactaustralia.com.au

Are you ready to
increase your leads?

MaxContact’s ease of use has allowed us to quickly onboard new campaigns, and seamlessly run multiple campaigns at once for different clients.

Vilma Alvarenga Chameleon Customer Contact

The people at MaxContact have been excellent to work with and they are very knowledgeable. Their call centre solutions have exceeded all of our expectations and continues to do so with the regular updates and value adds. Having worked with a number of call centre solutions over the years I can honestly say that I would recommend Max Contact to any organisation, large or small.

Markus Pedersen Surge Direct

We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.

Michael Mckeand Health CX